·               Identify need for 1Gige / 10Gige NNI requirements to support Global Ethernet customers.

·               Responsible for Project Implementation and budget oversight in areas of initiation, execution, monitoring and closing.

·               Key Participant in forming a new Project Implementation Team to Project Manage major customer opportunities.

·               Manage multiple small-large scale projects at any given time.  This includes local/long distant builds and switch equipment installation in support of wave NNI requirements.

·               Provide Executive level presentations outlining the status and issues for each project being managed.

Project Manager01/2013 to 02/2014

XO Communication, Dallas Texas

·               Served as Project Manager for International Ethernet and MPLS customers.

·               Managed several large projects in excess of 1.5m for International Customers.

·               Plan, scheduled and executed projects involving large Ethernet builds for 80+ locations.

·               Made presentations to provide initial scope and update on projects to XO Senior Management.

·               Act as main point of escalations on all urgent issues for XO’s International Customers.

Network Implementation Engineer – Team Lead03/2007 to 09/2012

Verizon Business, Richardson, Texas

·               Led group responsible for Implementing the International and Domestic Data/IP network.

·               Conceived and executed 100+ organizational improvements as Project Manager decreasing escalations by 32% and reducing overall intervals by average of 12 BD.

·               Experience conceiving, writing and executing detailed Methods of Procedures.

·               Organizations SME contributing to the complex integration of multiple Layer 1 networks and provisioning systems, into one provisioning GUI with seamless access to all networks.

·               Supervised, monitored and contributed to the evaluation of employee job performances.

·               Project Managed large global programs and new product launches overcoming complex issues culminating in an efficiently documented process.

·               Assisted in department’s gain of IS9001 certification as an Auditor.

Circuit Designer III – Team Lead 09/2004 to 03/2007

Verizon Business, Richardson, Texas

·               Directed team tasked with analyzing and determining ways to optimize the Long Distance network ensuring diversity and restoration requirements were continuously met.

·               Identified and alleviated network constraints saving $19.8M in company expenditures.

·               Project Management 4,000+ hot-cuts while observing moratoriums, sensitive customers and other requirements.

·               Responsible for LD risk assessment, LD migration plans and solution implementation during network fiber outages.

·               Managed Executive reporting of resource plans, risk management plans and project updates.

·               Isolated complex network issues, coordinated problem resolution, devised and implemented a plan to avoid repeating issue going forward.

Provisioning Supervisor – High Bandwidth 08/2000 to 09/2004

MCI Communications, Richardson, Texas

·               Provisioned DS3/OCN customer data circuits from order creation, design, engineering, coordination of local loop installation, operations to the circuit’s activation.

·               Managed customer expectations, activities with sales, monitored/escalated milestones and tasked operations for all physical and software cross-connects.

·               Standardized and simplified documented procedures resulting in overall interval decrease from 61 to 34 business days and significantly increasing the groups productive.

·               Lead member of departmental local loop recovery team contributing to $32M in savings.

·               Worked with various LEC’s to resolve ASR ordering and delivery issues.

·               Assisted Sales and Technical Consultants with complex customer design issues.

Missile Technician 01/1996 to 06/2000

United States Navy

Controlled strategic weapons launch and guidance system repair aboard U.S. Submarine.

Honors/Awards

Global Restoration Award, Circle of Stars, multiple Directors Awards, Highest Achiever Award, recognition of outstanding Customer Service and Honorable Navy discharge.